Call Center Operations Manager

5 days ago


Savannah, Georgia, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a highly skilled Call Center Operations Management professional to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.

Key Responsibilities
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Ability to work independently and as part of a team
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



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