Bilingual Call Center Specialist

3 weeks ago


Savannah, Georgia, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a highly skilled and multilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and courteous manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and effective manner.
  • Utilize problem-solving skills to ensure first call resolution and provide excellent customer service.
  • Collaborate with other departments to resolve complex issues and provide seamless customer experiences.
  • Accurately document and process customer claims in our systems.
Requirements
  • Fluency in English and an additional language.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills and proficiency in our systems.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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