Savannah Call Center Specialist

4 days ago


Savannah, Georgia, United States Mass Markets Full time
Mass Markets
Job Summary

As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous and professional manner.
  • Ensure first call resolution through problems solving and effective call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills. You should be able to work in a fast-paced environment and be able to multitask effectively.

What We Offer

Mass Markets offers a competitive salary and benefits package. We are an equal opportunities employer and welcome applications from all qualified candidates.



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