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Personal Item Coordinator

2 months ago

New York, New York, United States The Polo Bar Full time

Position Overview: The Personal Item Coordinator is tasked with overseeing the secure storage and retrieval of guests' coats, bags, and personal belongings in a well-organized manner. This role emphasizes delivering exceptional guest service while ensuring the safety and security of all items, as well as maintaining a neat and efficient coat check area.

Key Responsibilities:

  • Warmly welcome guests upon arrival and assist them with their coats and personal items.
  • Promptly and professionally address any inquiries or concerns from guests.
  • Efficiently manage the check-in process for coats, bags, and personal items, ensuring secure storage and accurate tagging with claim tickets.
  • Organize and categorize items within the coat check area to minimize the risk of loss or mix-ups.
  • Accurately and swiftly retrieve items for guests when they are ready to depart.
  • Monitor the coat check area to prevent unauthorized access and ensure the security of all belongings.
  • Report any suspicious activities or security issues to the appropriate personnel.
  • Handle lost or forgotten items in accordance with established venue policies and procedures.
  • Maintain cleanliness and organization in the coat check area throughout the shift.
  • Regularly check and replenish supplies such as claim tickets, hangers, and storage hooks.
  • Assist with the setup and breakdown of the coat check area at the beginning and end of shifts.
  • Comply with all company guidelines and procedures.

Essential Qualifications:

  • Prior experience in a guest service role or similar position in hospitality is preferred.
  • Familiarity with ticketing systems is advantageous.
  • Experience in fine dining settings is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Capability to work effectively in a fast-paced environment.
  • Physical stamina and the ability to lift heavy items.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.

Commitment to Equal Employment Opportunity:

We are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, or any other characteristic protected by applicable laws.

We strive to accommodate the known limitations of qualified applicants and employees with disabilities, in accordance with the Americans with Disabilities Act and relevant state and local laws, unless such accommodation would impose an undue hardship on our operations.

This job posting is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties and responsibilities may change at any time, with or without notice, as permitted by applicable law.