Behavioral Health Nurse Triage Specialist

7 days ago


Onalaska, Wisconsin, United States ThedaCare Full time
Job Summary

We are seeking a skilled and compassionate Behavioral Health Nurse Triage Specialist to join our team at ThedaCare. This role will play a critical part in supporting our outpatient psychiatric providers through phone-based communication with patients, assisting with medication questions/refills, and addressing general patient needs to create a comprehensive system of care.

Key Responsibilities
  • Utilize the nursing process and evidence-based practice to assess patient needs and develop a plan of care in collaboration with the interdisciplinary team.
  • Plan for patient care needs in collaboration with the interdisciplinary team to provide high-quality care and clinical outcomes.
  • Demonstrate clinical expertise in the provision of care in the clinical specialty assigned, performing all functions of the professional clinical nurse (RN) in an age-appropriate, developmentally sensitive, and culturally specific manner.
  • Identify opportunities to improve patient experience, streamline care processes, and lower costs while promoting quality to enhance patient, family, and team member satisfaction.
  • Contribute to a professional environment that encourages mentoring, engagement, and development to retain expert clinicians.
  • Provide consultation and maintain positive relationships with physicians and other interdisciplinary team members, collaborating to problem-solve and improve patient care.
  • Demonstrate, anticipate, and proactively manage risk to prevent crises.
  • Perform skillfully in life-threatening emergencies, matching demands and resources during crisis situations.
Requirements
  • Bachelor of Science in Nursing (BSN) or commitment to obtain within five years.
  • Associate's Degree in Nursing accepted in lieu of BSN for those hired prior to 1/23/17.
  • Current Wisconsin RN Licensure.
  • American Heart Association Healthcare Provider Basic Life Support (BLS).
Work Environment

This role will be based in a fast-paced healthcare environment, requiring the ability to move freely and lift up to 50 pounds without assistance. The job classification is exposed to blood-borne pathogens while performing job duties.

Benefits

ThedaCare offers a comprehensive benefits package, including lifestyle engagement opportunities, access and affordability initiatives, and a commitment to work/life balance.



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