Freight Coordinator

6 days ago


Memphis, Tennessee, United States Forward Air Full time

Job Overview:

Forward Air is seeking a skilled Freight Coordinator to join our team. As a key member of our operations team, you will be responsible for the planning, scheduling, and dispatching of customer freight shipments.

Key Responsibilities:

  • Coordinate and schedule customer freight shipments to ensure timely and accurate delivery.
  • Act as the main point of contact for driver-facing communication, providing exceptional support and resolving issues efficiently.
  • Develop strong relationships with Independent Contractors within assigned fleets.
  • Monitor shipments throughout transit to effectively meet delivery schedules.
  • Respond to customers professionally and efficiently, managing expectations and resolving issues.
  • Collaborate with customer service and sales teams to provide solutions for customers' needs.

Requirements:

  • Self-motivated problem-solver with strong desire to meet customer needs.
  • Strong verbal and written communication skills.
  • Ability to present and maintain a positive corporate image in a fast-paced environment.
  • Proactive and effective team player with strong working relationships.
  • Proficient in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications:

  • Experience with AS400 operating systems.
  • Transportation industry knowledge and experience.
  • Prior dispatch/load planning experience.

Forward Air is an Equal Opportunity Employer.



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