Freight Coordinator
6 days ago
Job Overview:
Forward Air is seeking a skilled Freight Coordinator to join our team. As a key member of our operations team, you will be responsible for the planning, scheduling, and dispatching of customer freight shipments.
Key Responsibilities:
- Coordinate and schedule customer freight shipments to ensure timely and accurate delivery.
- Act as the main point of contact for driver-facing communication, providing exceptional support and resolving issues efficiently.
- Develop strong relationships with Independent Contractors within assigned fleets.
- Monitor shipments throughout transit to effectively meet delivery schedules.
- Respond to customers professionally and efficiently, managing expectations and resolving issues.
- Collaborate with customer service and sales teams to provide solutions for customers' needs.
Requirements:
- Self-motivated problem-solver with strong desire to meet customer needs.
- Strong verbal and written communication skills.
- Ability to present and maintain a positive corporate image in a fast-paced environment.
- Proactive and effective team player with strong working relationships.
- Proficient in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Preferred Qualifications:
- Experience with AS400 operating systems.
- Transportation industry knowledge and experience.
- Prior dispatch/load planning experience.
Forward Air is an Equal Opportunity Employer.
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