Customer Service Supervisor

2 days ago


Elizabeth, New Jersey, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Floor & Decor Holdings, Inc. As a key member of our store operations team, you will be responsible for leading our customer service associates and ensuring that every customer has an exceptional shopping experience.

Key Responsibilities
  • Lead and develop a team of customer service associates to provide exceptional customer service and support.
  • Manage the creative workflow process for cashiering, handling product returns, and performing basic cash office functions.
  • Train and develop customer service associates to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Monitor and maintain a high level of customer satisfaction and ensure that all customer complaints are resolved promptly and professionally.
  • Collaborate with the store management team to achieve sales and customer service goals.
  • Ensure compliance with company policies and procedures, including safe lifting practices and standard operating procedures.
Requirements
  • One year of customer service or supervisory experience, preferably in a retail environment.
  • Excellent communication, delegation, and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proven ability to lead and develop a team of customer service associates.
  • Ability to exercise independent discretion and judgment in supervising a team.
Working Conditions

This position requires frequent exposure to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Benefits
  • Bonus opportunities at every level.
  • Non-traditional retail hours (we close at 7p).
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • 80 hrs. annualized paid vacation (full-time associates).
  • 4 paid holidays per year (full-time hourly store associates only).
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program.
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.



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