Customer Service Representative
3 weeks ago
**About Joe Hillman Plumbers, Inc.**
We are a family-owned business with a personal approach, delivering high-quality service at a low cost and performing every job better than the one before.
This is an exciting opportunity for a full-time Customer Service Representative to join our office team in Davie, FL.
The ideal candidate will be responsible for providing top-notch customer service, responding to customer inquiries, and maintaining accurate records.
**Key Responsibilities:**
- Answer inbound calls and respond to customer inquiries promptly and professionally.
- Maintain accurate customer records, work orders, and service logs in our database.
- Coordinate and schedule service appointments.
- Assist with billing inquiries and process payments.
- Relay important information between customers, technicians, and the office staff.
- Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
- Assist with various administrative tasks as needed to support the team and improve workflow.
**Requirements:**
- High School diploma or equivalent.
- Experience as a receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
- Demonstrated computer proficiency using Microsoft Office Suite or equivalent software.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
**Benefits:**
- Competitive salary: $18-$20/hr (depending on experience).
- Solid benefits package, including medical, dental, vision, 401(k) plan with match, paid holidays, paid vacation time, and personal time off.
- Supplemental insurance available.
**Work Schedule:**
This full-time position typically works during business hours at our office, with some after-hours and weekend customer service work available with an additional incentive for working a rotating on-call schedule.
**Location:** Davie, FL 33317
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