e-Builder Systems Support Specialist

24 hours ago


Camden, New Jersey, United States American Water Full time
About the Role:
e-Builder Systems Support Specialist - Capital Efficiency Expert

The selected candidate will provide guidance and support to planning engineers and project managers in the engineering function, other internal stakeholders, and external contractors/suppliers utilizing the American Water PMIS. This position requires strong communication skills to address business partner needs in a timely and effective manner.

Key Responsibilities:
* Develop and maintain comprehensive training programs for e-Builder PMs, incorporating compliance management of annual refresher training.
* Manage ongoing communications with users across the business.
* Work cross-functionally to ensure capital efficiency and excellence in capital project management activities delivered by state operating company teams.
* Manage and validate system access for approved outside parties.
* Provide feedback and training to improve understanding and execution of proper processes and workflows within the PMIS system of record (eBuilder).
* Resolve issues in a timely manner.
* Develop business requirements and support development of system enhancements in support of a self-serve model.

Requirements:
* Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
* Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting).
* Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
* Strong knowledge of e-Builder or related PMIS tools.
* Working knowledge of construction industry including methodology, terminology, workflow/paper flow of planning, design, and construction activities, as well as demonstrated knowledge of contract documents and specifications.
* Intermediate level experience with computerized systems, database management and spreadsheet and word-processing programs to manipulate data and create reports.
* Strong knowledge of computer software such as MS Word, Excel and Outlook.

Experience/Education:
* High School Diploma or equivalent required.
* Bachelor's degree preferred.
* 2 years' experience in business system support.
* Experience in business system support duties.
* Utility experience preferred.

Salary: $70,000 - $90,000 per year

Work Environment:
* Primarily indoor office environment.

Competencies:
* Champions safety.
* Collaborates.
* Customer obsessed.
* Cultivates innovation.
* Drives Results.
* Nimble learning.

This is a fantastic opportunity for an individual who is passionate about technology and has excellent communication skills. If you are looking for a role that will challenge you and allow you to make a significant impact, please apply today

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