msp account manager
3 weeks ago
We are seeking an experienced Account Manager to join our team at MSP Hire, Inc. as a vital link between our clients and our technical service team.
Key Responsibilities:
- Client Technology Business Review: Plan, organize, and lead high-level meetings with clients on a regular basis to deliver comprehensive strategic technology plans.
- Management Reporting: Prepare and present reports to internal teams, review client accounts, and create reports to actively participate in structured internal team meetings.
- Quotes and Contracts: Respond to client requests for hardware or software with accurate, timely quotes and review existing contracts to provide proactive recommendations for service changes.
Requirements:
- Professional: Maintain a courteous demeanor and deliver timely, efficient support to ensure high client satisfaction.
- Educated: Hold a relevant education and at least 3 years of account management and customer service experience, with experience with an MSP being a plus.
- Technical Skills: Possess a solid understanding of IT fundamentals and a strong desire to continuously improve and expand technical skills.
- Communicate Effectively: Communicate clearly and simply with both clients and team members, being an active listener to understand and respond effectively.
- Problem Solver: Collaborate with clients, management, and colleagues to leverage diverse perspectives and skills to effectively solve problems.
- Strategic Thinking: Analyze complex data, identify trends, and develop strategies that align with company goals and benefit clients.
- Attention to Detail: Demonstrate exceptional attention to detail, identify errors and inconsistencies, and take pride in delivering accurate, error-free work.
- Organized and Adaptable: Exhibit strong organizational skills to plan, prioritize, and achieve both company and personal goals, adapting to changing ideas, responsibilities, expectations, trends, and strategies.
- Honest with Strong Ethical Standards: Treat everyone with respect and fairness, upholding promises and commitments to clients and team members.
Benefits:
- Competitive compensation: $60,000 to $75,000 depending on experience.
- Full-time in-office position (8:30a to 5:30p M-F) with limited local travel (20% - 30%) and a monthly fuel stipend.
- 2 weeks of vacation after 1 year, with 1 week available after 6 months.
- 40 hours of PTO for use as sick time or personal errands.
- 8 National Holidays a year.
- 401K Retirement Plan with 4% matching Company contribution (eligible in 6 months).
- Medical Insurance with a fixed Employer contribution.
- Company-paid $10,000 life insurance with additional coverage and AD&D available.
- Additional benefits with voluntary employee deductions, including dental, vision, accident, hospital indemnity, critical illness, short-term and long-term disability, employee assistance program, pet insurance, and legal assistance plans.
- Discount plans for auto and home insurance, personal excess liability insurance, identity theft protection, and vacation packages.
Please submit your resume and cover letter through the application form. Every resume and cover letter is reviewed by an actual person.
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