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Facilities Operations Manager

2 months ago

Newport Beach, California, United States Lugano Diamonds Full time

About Us

Lugano Diamonds is a luxury retail company that embodies a proactive mindset, fueled by our core values - The Lugano Way. We foster an environment of continuous learning and mutual growth, driven by innovation, teamwork, and collaboration. Our ultimate goal is to consistently deliver remarkable results and exceed customer expectations.

Job Overview

The Facilities Operations Manager oversees and manages all aspects of facilities operations for Lugano Diamonds. This role plays a crucial part in maintaining high standards of our salons, ensuring operational efficiency, and providing an exceptional environment for customers and employees. The Facilities Operations Manager coordinates maintenance activities, manages vendor relationships, and implements processes to support all Lugano salons.

Key Responsibilities

  • Ensure salons are clean, well-maintained, and efficiently operated, coordinating with the Salon Operations team.
  • Develop and implement preventive maintenance and repair schedules for all locations.
  • Supervise maintenance staff and external contractors, coordinating with the Salon Operations team.
  • Oversee workplace inbox, promptly addressing and resolving time-sensitive issues.
  • Create and distribute recurring reports on workplace requests and issues, updating stakeholders.
  • Conduct ongoing salon inspections, resolve issues, and communicate progress with stakeholders.
  • Collaborate with the Real Estate Development Team on new locations from building to opening, supporting ongoing operations.
  • Lead regular meetings to align teams on the project roadmap and task list for new locations.
  • Manage vendor relationships, including contract negotiation, service quality assurance, and procurement.
  • Oversee procurement and scheduling of services essential to salon operations, providing training and support to the salon team.

Requirements

  • Proven experience as a Facilities Operations Manager or in a similar role, preferably in a retail or luxury environment.
  • Excellent organizational and project management skills.
  • Strong negotiation and vendor management abilities.
  • Ability to work independently and manage multiple priorities.
  • Proactive and clear communication and interpersonal skills.
  • Understanding of the need to be available to respond to emergencies and provide after-hours support as needed.
  • Experience managing multiple locations, and retail is preferred.
  • Plus, if you have an understanding of luxury retail operations and customer expectations.

Compensation and Benefits

Total annual compensation target is $90,000 (base salary plus quarterly bonus). The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Lugano Diamonds offers a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off.

Our Culture

Lugano Diamonds is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.