Lead Technology Instructor

1 day ago


Baltimore, Maryland, United States MASTER ST VINCENT DE PAUL OF BALTIM Full time
Job Summary

We are seeking a highly skilled and experienced Technology Support Specialist to join our team at Master St. Vincent de Paul of Baltimore. As a key member of our IT department, you will provide top-notch technical support and expertise to our staff and faculty, ensuring seamless integration of technology into our educational programs.

Key Responsibilities
  • Technical Support: Provide expert-level technical support for a wide range of technologies, including learning management systems, classroom and conferencing technology, and collaborative tools.
  • Problem Escalation: Serve as a point of escalation for complex technical issues, working closely with our IT Managed Services Provider and other vendors to resolve problems efficiently.
  • Training and Development: Assist faculty and staff in designing and developing educational materials, matching learning outcomes with technology solutions, and providing training and support for instructional technologies.
  • Application Support: Provide application support to end-users, including Microsoft Office, Power BI, and SharePoint, with assistance from our MSP's helpdesk.
  • Project Coordination: Interface with vendors and coordinate technology-related projects and issues, ensuring timely and professional resolution.
  • Collaboration and Communication: Collaborate with our IT Manager, vCIO, and SVDP Head of IT to identify organizational technology needs and develop strategic plans to meet those needs.
Requirements
  • Education: Bachelor's degree in Information Systems, Technology, Educational Technology, or a related field, with 2 years of experience, or Associate's degree with 4 years of experience.
  • Technical Competencies: Specialized skills in Windows OS 10/11, Microsoft Office Suite, troubleshooting techniques, and experience with Windows 10/11 (Professional & Enterprise) and tablet MDM.
  • Certifications: Certifications from organizations such as Microsoft or CompTIA are desired but not required.
  • Exceptional Communication Skills: Exceptional written and oral communication skills, with a focus on rapport-building, listening, and questioning skills.
Working Conditions

This is a primarily indoor work environment, with occasional lifting of up to 25 pounds and frequent lifting of objects up to 50 pounds.



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