Technical Support Specialist
2 weeks ago
Company Overview
LincolnIT is a distinguished provider of IT solutions in the New York Metropolitan area, recognized for its dedication to employee growth and a fervent enthusiasm for technology. We are currently in search of a proficient Desktop Support Engineer to enhance our vibrant team.
Key Responsibilities:
- Prepare and configure desktop and laptop systems
- Expertise in both Windows and MAC operating systems
- Set up and resolve issues with Apple iPads and iPhones
- Establish video conferencing and collaborative meeting tools
- Diagnose and rectify issues related to Outlook, Active Directory, and user accounts
- Install necessary software applications as needed
- Manage and implement VPN solutions for remote access
- Utilize IT Service Management tools while adhering to Service Level Agreements
- Collaborate with colleagues on various projects and contribute insightful perspectives
- Exhibit strong analytical and troubleshooting capabilities
- Effectively communicate with team members, management, and clients
- Maintain a proactive, organized approach and adapt to evolving requirements
Qualifications:
- 3-5 years of experience in the IT field
- Self-motivated with the ability to work autonomously
- Exceptional written and verbal communication skills
- Detail-oriented and highly organized
- A collaborative team player committed to ethical business practices
Benefits:
We provide a competitive salary, a comprehensive benefits package, ongoing training and educational opportunities, generous paid time off, and a nurturing work environment.
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