Technical Support Specialist

2 months ago


Riverdale, Georgia, United States Lincoln IT Full time
Desktop Support Engineer

Company Overview

LincolnIT is a distinguished IT service provider located in the New York Metropolitan area, recognized for its dedication to employee growth and a deep enthusiasm for technology. We are in search of a proficient Desktop Support Engineer to enhance our innovative team.

Key Responsibilities:

  • Image and configure both laptops and desktop systems
  • Expertise in Windows and MAC operating systems
  • Setup and troubleshoot Apple iPads and iPhones
  • Configure video conferencing tools and collaborative meetings
  • Troubleshoot issues related to Outlook, Active Directory, and user accounts
  • Install specified applications as needed
  • Implement and manage VPN solutions for remote users
  • Utilize IT Service Management tools and comply with Service Level Agreements
  • Collaborate with colleagues on various projects and provide insightful contributions
  • Exhibit strong analytical and problem-solving capabilities
  • Communicate effectively with peers, management, and clients
  • Maintain a proactive, organized, and adaptable approach to evolving requirements

Qualifications:

  • 3-5 years of experience in IT support
  • Strong self-motivation and the ability to work autonomously
  • Exceptional written and verbal communication skills
  • Detail-oriented with excellent organizational skills
  • A collaborative team player committed to ethical business practices

Benefits:

We provide a competitive salary, a comprehensive benefits package, ongoing training and educational opportunities, generous paid time off, and a supportive work atmosphere.



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