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IT Support Specialist

2 months ago

Riverdale, Georgia, United States Lincoln IT Full time
Desktop Support Engineer

Company Overview

LincolnIT is a distinguished IT service provider located in the New York Metropolitan area, recognized for its dedication to employee growth and a deep enthusiasm for technology. We are currently in search of a proficient Desktop Support Engineer to enhance our innovative team.

Key Responsibilities:

  • Prepare and configure laptops and desktop systems
  • Expertise in both Windows and MAC operating systems
  • Set up and resolve issues with Apple iPads and iPhones
  • Facilitate video conferencing and collaborative meetings
  • Diagnose and resolve issues related to Outlook, Active Directory, and user accounts
  • Install necessary software applications as required
  • Establish and manage VPN access for remote personnel
  • Utilize IT Service Management tools while adhering to Service Level Agreements
  • Collaborate with colleagues on various projects and contribute valuable insights
  • Exhibit strong analytical and troubleshooting capabilities
  • Communicate effectively with peers, management, and clients
  • Maintain a proactive, organized, and flexible approach to evolving demands

Qualifications:

  • 3-5 years of experience in the IT field
  • Strong self-motivation and capability to work autonomously
  • Exceptional written and verbal communication abilities
  • Detail-oriented with excellent organizational skills
  • A collaborative team player committed to ethical business practices

Benefits:

We provide a competitive salary, a comprehensive benefits package, ongoing training and educational opportunities, generous paid time off, and a supportive workplace culture.