Customer Relationship Manager
2 weeks ago
Job Summary:
The Housing Opportunities Commission of Montgomery County (HOC) is seeking a highly skilled Customer Relationship Manager to lead the Call Center operations. This is a first-line supervisory and administrative level professional responsible for the strategic planning and execution of all HOC Call Center operations.
Key Responsibilities:
- Supervise staff and establish work standards to ensure excellent customer service.
- Develop and implement strategies to improve Customer Relationship Management (CRM) systems and processes.
- Manage staff and coordinate work function assignments to meet deadlines.
- Provide technical advice and recommendations to support the agency's Customer Experience Strategy.
- Interact with customers and de-escalate situations when needed.
Requirements:
- Bachelor's degree in social work, counseling, or related field.
- Minimum three years' Call Center experience with CRM systems.
- Two years of supervisory experience, including working with union personnel.
- Experience using Customer Relationship Management software.
What We Offer:
HOC is an equal-opportunity employer committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].
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