Customer Relationship Manager

5 days ago


Gaithersburg, Maryland, United States Housing Opportunities Commission Full time
Job Title: Customer Relationship Manager

This is a first-line supervisory and administrative level professional responsible for the strategic planning and execution of all HOC Call Center operations.

Key Responsibilities:
  • Plan and implement strategies and operations for the call center serving HOC customers and the general public.
  • Improve Customer Relationship Management (CRM) systems and processes, including knowledgebase articles.
  • Manage staff and ensure the continuous improvement of the HOC customer experience.
Requirements:
  • Bachelor's degree in Social Science or related field.
  • Minimum six years' experience in CRM systems directly related to the assignment of the position or housing program delivery.
  • Two years of supervisory experience, including working with union personnel.
  • Knowledge of public housing program regulations.
  • Interviewing and counseling skills.
  • Detail-oriented and good interpersonal, customer service, and organizational skills.
  • Ability to prioritize assignments to meet deadlines and be dependable and detail-oriented.
  • Strong written and oral communication skills.
  • Microsoft Word and Excel experience required.
Benefits:
  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.
Work Schedule:

Monday to Friday.

Work Location:

In person.



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