Customer Relationship Manager
5 days ago
This is a first-line supervisory and administrative level professional responsible for the strategic planning and execution of all HOC Call Center operations.
Key Responsibilities:- Plan and implement strategies and operations for the call center serving HOC customers and the general public.
- Improve Customer Relationship Management (CRM) systems and processes, including knowledgebase articles.
- Manage staff and ensure the continuous improvement of the HOC customer experience.
- Bachelor's degree in Social Science or related field.
- Minimum six years' experience in CRM systems directly related to the assignment of the position or housing program delivery.
- Two years of supervisory experience, including working with union personnel.
- Knowledge of public housing program regulations.
- Interviewing and counseling skills.
- Detail-oriented and good interpersonal, customer service, and organizational skills.
- Ability to prioritize assignments to meet deadlines and be dependable and detail-oriented.
- Strong written and oral communication skills.
- Microsoft Word and Excel experience required.
- 401(k) matching.
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Monday to Friday.
Work Location:In person.
-
Customer Relationship Manager
2 weeks ago
Gaithersburg, Maryland, United States Housing Opportunities Commission Full timeJob Title: Customer Relationship ManagerJob Summary:The Housing Opportunities Commission of Montgomery County (HOC) is seeking a highly skilled Customer Relationship Manager to lead the Call Center operations. This is a first-line supervisory and administrative level professional responsible for the strategic planning and execution of all HOC Call Center...
-
Customer Relationship Manager
2 weeks ago
Gaithersburg, Maryland, United States Housing Opportunities Commission Full timeJob Description:The Housing Opportunities Commission of Montgomery County (HOC) is seeking a highly skilled Customer Relationship Manager to lead the Call Center operations and ensure exceptional customer service.This is a first-line supervisory and administrative level professional responsible for the strategic planning and execution of all HOC Call Center...
-
Customer Relationship Manager
4 days ago
Gaithersburg, Maryland, United States Housing Opportunity Com Full timeJob Title: Customer Relationship ManagerJob Summary:The Housing Opportunities Commission of Montgomery County (HOC) is seeking a highly skilled Customer Relationship Manager to lead the Call Center operations. As a key member of the team, you will be responsible for planning and executing strategies to improve customer experience, managing staff, and...
-
Customer Success Manager
2 weeks ago
Gaithersburg, Maryland, United States BAYADA Home Health Care Full timeJob Title: Customer Success ManagerBAYADA Home Health Care is seeking a highly skilled Customer Success Manager to join our team in Montgomery County, MD. As a Customer Success Manager, you will play a critical role in ensuring the highest quality care is delivered to our clients.Responsibilities:Provide exceptional customer service and quality home care to...
-
Gaithersburg, Maryland, United States BAYADA Home Health Care Full timeJob Title: Customer Success Manager, Home HealthBAYADA Home Health Care is seeking a highly motivated and experienced Customer Success Manager to join our team in Montgomery County, MD. As a Customer Success Manager, you will play a critical role in ensuring the highest quality care is delivered to our clients and their families.Key Responsibilities:Provide...
-
Customer Service Manager
1 day ago
Gaithersburg, Maryland, United States Public Storage Full timeJob Title: Customer Service-Self Storage ManagerAt Public Storage, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless...
-
Customer Service Manager
2 weeks ago
Gaithersburg, Maryland, United States Public Storage Full timeJob Title: Customer Service-Self Storage ManagerAt Public Storage, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless...
-
Customer Experience Manager
4 weeks ago
Gaithersburg, Maryland, United States Weis Markets, Inc. Full timeJob SummaryWeis Markets, Inc. is seeking a highly skilled and experienced Customer Experience Manager to join our team. As a key member of our front-end operations, you will be responsible for ensuring a seamless and exceptional customer experience.Key ResponsibilitiesCustomer RelationsPromote excellent customer relations by instilling positive...
-
Customer Service Manager
2 weeks ago
Gaithersburg, Maryland, United States Public Storage Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring seamless day-to-day operations.Key ResponsibilitiesProvide top-notch...
-
Customer Support Specialist
1 week ago
Gaithersburg, Maryland, United States Learning Without Tears Full timeJob OverviewWe are seeking a highly skilled and customer-focused Service & Solutions Representative to join our dynamic team at Learning Without Tears. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through effective account management.Key...
-
Customer Service Representative
3 weeks ago
Gaithersburg, Maryland, United States John Cooper - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building relationships with clients, and promoting our insurance products and services.Key ResponsibilitiesEstablish and maintain...
-
Customer Service Ambassador
3 weeks ago
Gaithersburg, Maryland, United States Kevin Ha - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.Key...
-
Customer Support Specialist
5 days ago
Gaithersburg, Maryland, United States Learning Without Tears Full timeAbout Learning Without TearsWe are a family-owned company dedicated to providing innovative education products, training, and materials for educators and children. Our team is driven by a passion for helping children learn and grow.Job SummaryThe Service & Solutions Representative will be responsible for delivering exceptional customer support experiences to...
-
Customer Service Representative
2 weeks ago
Gaithersburg, Maryland, United States Housing Opportunities Commission Full timeJob SummaryThe Customer Relations Specialist plays a vital role in providing exceptional customer service to applicants, residents, landlords, vendors, and external stakeholders. This position is responsible for staffing the front reception desk and fostering a professional, welcoming, and friendly environment.Key ResponsibilitiesDisseminate information to...
-
Customer Experience Assistant Manager
3 weeks ago
Gaithersburg, Maryland, United States Weis Markets, Inc. Full timeJob DescriptionOverviewThe Assistant Customer Experience Manager is a key role in ensuring exceptional customer service and a seamless shopping experience at Weis Markets. This position is responsible for overseeing the front-end operations, including customer service, cash handling, and inventory management.Key ResponsibilitiesCustomer ServiceProvide...
-
Customer Experience Assistant Manager
2 weeks ago
Gaithersburg, Maryland, United States Weis Markets, Inc. Full timeJob DescriptionJob SummaryThe Assistant Customer Experience Manager is a key member of the store management team, responsible for ensuring exceptional customer service and a seamless shopping experience. This role involves overseeing front-end operations, supervising associates, and implementing strategies to drive sales and customer satisfaction.Key...
-
Customer Experience Manager Assistant
1 week ago
Gaithersburg, Maryland, United States Weis Markets, Inc. Full timeJob Title: Assistant Customer Experience ManagerJob Summary:Weis Markets, Inc. is seeking a highly motivated and customer-focused Assistant Customer Experience Manager to join our team. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a positive shopping...
-
Customer Service Representative
4 days ago
Gaithersburg, Maryland, United States Giant Food Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Clerk. As a Service Clerk, you will play a critical role in ensuring our store runs smoothly and efficiently.Key ResponsibilitiesStock shelves and maintain a clean and organized store environmentAssist customers with their shopping needs and provide...
-
Customer Service Representative
4 weeks ago
Gaithersburg, Maryland, United States John Cooper - State Farm Agent Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm team, you will be responsible for establishing strong relationships with customers, identifying their needs, and providing personalized solutions to meet their insurance and financial service...
-
Customer Service Operations Manager
4 days ago
Gaithersburg, Maryland, United States DEFENDERS Full time### Job Title: Team Manager Existing Customer Operations ### Job Summary: As a Team Manager Existing Customer Operations at DEFENDERS, you will be responsible for leading a team of professionals who support the Existing Customer channel. Your primary goal will be to ensure the prompt and complete installation and service of all jobs within an assigned...