Customer Success Manager

1 day ago


Gaithersburg, Maryland, United States BAYADA Home Health Care Full time
Job Title: Customer Success Manager

BAYADA Home Health Care is seeking a highly skilled Customer Success Manager to join our team in Montgomery County, MD. As a Customer Success Manager, you will play a critical role in ensuring the highest quality care is delivered to our clients.

Responsibilities:
  • Provide exceptional customer service and quality home care to our clients
  • Manage coordination of client services and emergent scheduling issues
  • Grow and manage your Client Services caseload
  • Build strong relationships with clients, referral sources, payors, and community organizations
  • Develop effective communication with the team
  • Assist with office responsibilities and delegated operations
  • Support the director with managing 1:1 meetings with team members
  • Maintain effective fiscal management of your caseload by monitoring key metrics
Qualifications:
  • Bachelor's degree preferred
  • Prior knowledge of/experience with Medicare and OASIS a plus
  • Prior medical office or home care experience preferred
  • Prior supervisory experience or office management required
  • Demonstrated record of successfully taking on increased responsibility
  • Ambition to grow and advance beyond current position
  • Strong computer skills required (electronic medical record)
  • Excellent communication and interpersonal skills
Why Choose BAYADA?
  • BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business
  • Glassdoor Best Places to Work in 2018 and 2019
  • Forbes 2020 Best Places to Work for Women
  • Paid Weekly
  • Mon-Fri work hours
  • AMAZING culture
  • Strong employee values and recognition
  • Small team at a local office
  • Growth opportunities
  • BAYADA offers a comprehensive benefits plan that includes paid holidays, vacation, and sick leave, vision, dental, and medical health plans, employer-paid life insurance, 401k with company match, direct deposit, and employee assistance program
  • Competitive Pay range of $53k - $57k based on experience


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