Airport Customer Service Representative

2 days ago


West Palm Beach, Florida, United States Unifi Full time
Job Summary

We are seeking a highly skilled Airport Cross Trained Agent- PBI to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experience to passengers at the Palm Beach International Airport. This is a customer-facing role that requires strong communication skills, patience, and the ability to handle stressful situations with ease.

About the Job
This is a fast-paced environment where you will interact with customers on a daily basis. You will assist passengers with baggage pick-up, resolve issues with delayed or lost items, and use computer software to track and catalog luggage. Your goal is to provide first-class customer service to every passenger, making them feel valued and respected.

Key Responsibilities
  • Assist passengers with baggage pick-up and resolve issues related to delayed or lost items.
  • Use computer software to track and catalog luggage.
  • Handle customer interactions in a professional and efficient manner.
  • Lift and move items weighing up to 70 pounds regularly.

Requirements and Qualifications
To be successful in this role, you must have a high school diploma or equivalent, a valid in-state driver's license, and the ability to pass a pre-employment drug screen and background check. You must also be at least 18 years old and authorized to work in the United States.

Benefits
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as excellent opportunities for career advancement and professional growth. We provide a full benefit plan, including health, dental, and vision insurance, retirement savings, and paid time off. Our company values diversity and inclusion, and we strive to create a welcoming and inclusive work environment for all employees.

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