Customer Service Representative
1 week ago
Customer Service Associate
Job Summary
The Kent Nutrition Group is seeking a highly skilled Customer Service Associate to join their team in Rockford, IL. As a key member of the customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process customer orders, including taking and entering orders, closing orders for billing, and monitoring bookings and contracts
- Log daily production and sales totals into various reports
- Order miscellaneous products, process purchase orders, receive inventory, and pay vendor invoices
- Process KNG website orders and correspond with customers via email, phone, and mail
Requirements
- Basic office equipment skills
- Thorough understanding of company products and services
- Efficiency in Excel, PowerPoint, Word, and Outlook
- Knowledge of OSHA safety requirements and cGMPs
- Good communication, verbal, written, and math skills
What We Offer
The Kent Nutrition Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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