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Customer Service Representative

2 months ago

Rockford, Illinois, United States Rockford Ball Screw Company Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Rockford Ball Screw Company. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, addressing their concerns and resolving issues in a professional and courteous manner.
  • Collaborate with internal departments to ensure seamless communication and resolution of customer issues.
  • Update and maintain CRM data, ensuring accurate and up-to-date information.
  • Prepare and distribute various documents, including invoices, credit memos, and bills of lading.
  • Manage and execute Return Goods Authorizations (RGAs) and provide tracking and shipping information.
  • Maintain and update documentation for both customer service and sales departments, ensuring compliance with company policies and procedures.
  • Support customers by quoting and acknowledging orders for standard product lines.
  • Manage and provide customer updates and quotes in service and repair.
  • Review government database for contract opportunities and provide support to internal departments as needed.
  • Train new employees in areas of customer service, sales department processes, and policies.
Requirements
  • High School Diploma, GED, or equivalent.
  • BS degree in business or equivalent experience in customer service or related fields.
  • 3+ years of work experience in a similar position.
  • Proficient knowledge of customer service, standard office practices, and procedures.
  • Experience with CRM software and MAPICS software preferred.
  • Ability to work in a fast-paced environment and maintain a clean, safe, and supportive work environment.
Competencies
  • Critical thinking and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work with a diverse group of people.
  • Ability to work in a fast-paced environment.