Customer Service Representative

1 month ago


Rockford, Illinois, United States National Guard Employment Network Full time
Job Description

At National Guard Employment Network, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch, you will be responsible for promoting our products and services, providing exceptional customer service, and participating in office events to drive revenue growth.

Key Responsibilities:
  • Provide high-level support services to members related to sales and service functions, including servicing insurance policies, processing applications, renewals, and amendments.
  • Generate leads, update members on travel and insurance specials, and provide travel information.
  • Provide cashiering services to members, including taking insurance payments, travel, and membership payments, and processing remittance/depository transfers.
  • Respond to customer inquiries and refer to agents when necessary.
  • Provide administrative support to Travel and Insurance Agents during peak periods.
  • Conduct outbound promotional calls for insurance and/or travel products.
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
  • Resolve member/customer complaints and seek assistance from management as needed.
Requirements:
  • Active State Property & Casualty License.
  • High School Diploma or equivalent.
  • Providing a high level of customer-focused service.
  • Servicing insurance policies and processing applications, renewals, and amendments.
  • Responding to billing and coverage questions.
  • Promoting sale of insurance products and/or travel and membership products.
  • Outbound promotional calls for insurance and/or travel.
  • Computer software applications (Word, Excel, etc.) and Web-based operations.
What We Offer:
  • A competitive hourly wage of $15.58-$24.24 with additional incentives and an annual bonus potential based on performance.
  • Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, and adoption assistance.
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership.
Why Choose a Career with National Guard Employment Network?

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a commitment to excellence in customer service. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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