Customer Service Representative
1 month ago
At National Guard Employment Network, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch, you will be responsible for promoting our products and services, providing exceptional customer service, and participating in office events to drive revenue growth.
Key Responsibilities:- Provide high-level support services to members related to sales and service functions, including servicing insurance policies, processing applications, renewals, and amendments.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Provide cashiering services to members, including taking insurance payments, travel, and membership payments, and processing remittance/depository transfers.
- Respond to customer inquiries and refer to agents when necessary.
- Provide administrative support to Travel and Insurance Agents during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
- Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
- Resolve member/customer complaints and seek assistance from management as needed.
- Active State Property & Casualty License.
- High School Diploma or equivalent.
- Providing a high level of customer-focused service.
- Servicing insurance policies and processing applications, renewals, and amendments.
- Responding to billing and coverage questions.
- Promoting sale of insurance products and/or travel and membership products.
- Outbound promotional calls for insurance and/or travel.
- Computer software applications (Word, Excel, etc.) and Web-based operations.
- A competitive hourly wage of $15.58-$24.24 with additional incentives and an annual bonus potential based on performance.
- Excellent and comprehensive benefits packages, including medical, dental, and vision benefits, 401k match, paid parental leave, and adoption assistance.
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
- Paid volunteer day annually.
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
- AAA Membership.
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a commitment to excellence in customer service. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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