Customer Service Representative

10 hours ago


Rockford, Illinois, United States The Auto Club Group Full time
Unlock Your Career Potential

Are you looking for a challenging and rewarding career in customer service? Do you have a passion for insurance and travel? We are seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service Representative.

Key Responsibilities:
  • Provide exceptional customer service to our members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Sell insurance and travel products to our members, identifying their needs and providing personalized solutions.
  • Process insurance applications, renewals, and amendments, as well as travel bookings and membership sales.
  • Work effectively in a team environment, collaborating with colleagues to achieve sales and customer satisfaction goals.
  • Stay up-to-date with industry developments and product knowledge to provide expert advice to our members.
What We Offer:
  • A competitive hourly wage of $15.58-$24.24, with additional incentives and an annual bonus potential based on performance.
  • A comprehensive benefits package, including medical, dental, and vision benefits, 401k match, paid parental leave, and paid time off.
  • Opportunities for professional growth and development, including tuition assistance and certification reimbursement programs.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
Requirements:
  • Active State Property & Casualty License.
  • High school diploma or equivalent.
  • Previous experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and meet sales and customer satisfaction targets.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about insurance and travel, we encourage you to apply for this exciting opportunity.



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