Airline Account Manager

2 weeks ago

Carlsbad, United States ViaSat Full time
{"title": "Airline Account Manager", "description": "Key Responsibilities

As an Airline Account Manager at Viasat, you will be the primary point of contact for our airline customers, ensuring their in-flight WiFi strategic initiatives are successful. You will work closely with internal teams to prioritize objectives and externally with airlines to facilitate their needs.

Key Responsibilities:

  • Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and services
  • Lead the day-to-day customer relationship across multiple levels of customer organizations, as well as leading Quarterly Reviews and Executive Reviews
  • Manage Viasat system delivery from concept to purchase order, installation and certification, through to delivery and installation on aircraft
  • Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short-term and long-term goals
  • Manage within a cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
  • Develop, maintain, and distribute standard project management results, including implementation plan, project schedule with achievements, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
  • Build and grow relationships across multiple airline functional areas in order to establish a position as a trusted and respected advisor to the customer
  • Be a problem solver that proactively leads, finds solutions and de-escalates issues both internally and externally
  • Full P&L responsibility with monthly reporting to Segment President
  • Negotiate on customer service agreements, amendments, change orders, pricing, etc.

Requirements:

  • 5+ years' of customer facing Account Management and Program Management experience in a technological organization
  • Proven Program Management skills with the ability to work on and track multiple projects simultaneously
  • Demonstrated ability to think creatively and strategically when implementing products and solving problems
  • Proficient in MS Office, including MS Project
  • Proven ability to communicate effectively with both technical and nontechnical individuals
  • Bachelor's degree in Engineering, Business or equivalent experience
  • Ability to travel up to 25% both domestically and internationally

Preferred Qualifications:

  • Previous airline or OEM experience
  • Software and hardware development oversight experience
  • Strong negotiating and influencing skills
  • MBA strongly preferred

Compensation:

$156,700.00 - $272,700.00 / annually

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://www.viasat.com/careers/benefits.

EEO Statement:

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

"}

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