Customer Service Agent

19 hours ago

Carlsbad, United States Advanced Air , LLC Full time
Description

Customer Service Agent
Job Type: Full time
Location: CNM
FLSA: Non - Exempt ; Hourly

Who we are:
Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were
founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on
superlative aircraft management and on demand charter.
Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of
flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the
southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable
growth.
Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are
in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.

About the Role and about You:
The Customer Service Agent position will be based in Carlsbad, NM. The incumbent of this role is responsible for
providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in,
baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests.
We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and
transportation services.
You are highly motivated, organized, attentive to detail, communicate well, and focused on customer experience.

What you will do:
•Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional
manner
•Answer calls to provide information, resolve problems or complaints, and assist as needed
•Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
•May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
•Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them
according to company policy
•Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer
general inquiries both in-person and over the telephone
•Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for
passengers
•Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manning; Ground
servicing equipment duties as needed
•Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers, as
needed•Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
•Operate Ground Service Equipment as necessary
•Maintain AA brand standards and consistency in the ground experience
•Maintain positive customer relations at all times by using good judgment and the ability to multitask
•Ensure accuracy of passenger manifest via Jet Insight
•Ensures FAA, TSA, Airline, and Airport regulations are followed at all times
•Other duties as assigned

What we are looking for:
•Must have authorization to work in the U.S.
•Must have valid Driver's license and clean driving record
•2+ Years of Customer Service Experience
•Experience with Microsoft Office products including Outlook, Word and Excel
•Excellent communication and problem-solving skills
•Ability to push/pull/lift 50 lbs. for extended periods of time
•Ability to work efficiently under time constraints / Must have valid Driver's license and clean driving record
•High School diploma or GED equivalent

Special Requirements:
•May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
•Will be required to meet all local airport and TSA requirements
•Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
•Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when
required

Why you should work with us:
We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a
list of our standout benefits:
•Competitive salary
•401k plan with dollar-for-dollar employer match up to 4%
•100% Company Paid Health Insurance including Medical, Dental, Vision and $15,000 in life insurance
•Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest

FYI:
We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer
we are to our mission. So come join us We are looking for people of all genders, races, ethnicities, orientations, abilities
and disabilities to come sit at our tables and fly our planes.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is
occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands andarms Routinely handle objects weighing up to 25 lbs. and on occasion may be expected to lift objects weighing up to 60
lbs.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
May include working outside on an aircraft ramp in various temperatures and conditions.
Loud noise from aircraft, use hearing protection when needed and is provided.

  • Customer Service Agent

    19 hours ago

    Carlsbad, United States Canyon Bicycles Full time

    Position SummaryThe Lifetime Support Agent at Canyon Bicycles USA plays a pivotal role in delivering post-purchase customer service. They are the first point of contact for customers seeking assistance with bike functionality, spare parts needs, troubleshooting technical issues, and initiating and resolving warranty claims. The primary responsibility will be...

  • Guest Service Agent

    18 hours ago

    Carlsbad, United States Kids & Coffee Full time

    Job Summary We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring their experience is enjoyable and memorable. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various guest inquiries...

  • Guest Service Agent

    3 days ago

    Carlsbad, United States Kids & Coffee Full time

    Job SummaryWe are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring their experience is enjoyable and memorable. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various guest inquiries...

  • Guest Service Agent

    3 days ago

    Carlsbad, United States Kids & Coffee Full time

    Job SummaryWe are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring their experience is enjoyable and memorable. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various guest inquiries...

  • Customer Service Agent

    7 days ago

    Carlsbad, United States Ultimate Staffing Full time

    Position InitiativesThis role is accountable and/or responsible for the following initiatives. Day-to-day tasks and projects are subject to change based on business and department needs.Act as a dedicated partner to North America's third party independent distributors (IBDs) aka "distributors."The primary purpose of this role is to support the sales...

  • Customer Service Agent

    4 days ago

    Carlsbad, United States Ultimate Staffing Full time

    Position Initiatives This role is accountable and/or responsible for the following initiatives. Day-to-day tasks and projects are subject to change based on business and department needs. Act as a dedicated partner to North America's third party independent distributors (IBDs) aka "distributors." The primary purpose of this role is to support the sales...

  • Customer Service Agent

    7 days ago

    Carlsbad, United States Ultimate Staffing Full time

    Position InitiativesThis role is accountable and/or responsible for the following initiatives. Day-to-day tasks and projects are subject to change based on business and department needs.Act as a dedicated partner to North America's third party independent distributors (IBDs) aka "distributors."The primary purpose of this role is to support the sales...

  • Customer Service Representative

    6 days ago

    Carlsbad, United States Grand Pacific Resorts Full time

    Job OverviewThe Guest Service Agent role at Grand Pacific Resorts is an exciting opportunity to provide exceptional customer service and create memorable experiences for our guests. As a key member of our front desk team, you will be the first point of contact for our guests, setting the tone for their stay with us. You will be responsible for registering...

  • Customer Service Agent

    3 days ago

    Carlsbad, United States JP Hayes Insurance Agency Full time

    Role SummaryThis role involves assisting existing clients with their servicing needs while actively seeking cross-sell opportunities, fostering strong relationships to maintain high client retention and product loyalty.

  • Customer Service Representative

    7 days ago

    Carlsbad, United States Grand Pacific Resorts Full time

    About Grand Pacific ResortsLocated in Carlsbad, California, Grand Pacific Resorts is a leading hospitality company that offers an unparalleled guest experience. Our commitment to excellence is reflected in our stunning properties, world-class amenities, and exceptional customer service. As a member of our team, you will be part of a dynamic and supportive...

  • Guest Service Agent Full Time

    14 hours ago

    Carlsbad, United States Omni Hotels Full time

    Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf...

  • Bilingual Call Center Agent

    3 days ago

    Carlsbad, United States Ultimate Staffing Full time

    Our client located in Carlsbad, CA is looking to expand their brand new call center with 2 call center agents. This is a fantastic temp to hire opportunity with a fast growing company. POSITION SUMMARY:Answer incoming calls and place outbound calls to patients and doctor's offices, answer inquiries and questions, handle health insurance information, provide...

  • Bilingual Call Center Agent

    17 hours ago

    Carlsbad, United States Ultimate Staffing Full time

    Our client located in Carlsbad, CA is looking to expand their brand new call center with 2 call center agents. This is a fantastic temp to hire opportunity with a fast growing company. POSITION SUMMARY:Answer incoming calls and place outbound calls to patients and doctor's offices, answer inquiries and questions, handle health insurance information, provide...

  • Hotel Guest Services Representative

    7 days ago

    Carlsbad, United States Excel Hotel Group Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional guest service by checking guests in and out of the hotel quickly, efficiently and courteously using the property management system. The ideal candidate will possess excellent communication skills and be able to provide information and customer service to guests and visitors of the...

  • Customer Service Rep/Sr. Customer Service Rep

    3 hours ago

    Carlsbad, United States TECO Full time

    This position will be open to internal and external applicants and will close on Sunday, January 26, 2025. The Customer Service Rep position pays between $42,400 and $53,000, and the Sr. Customer Service Rep position pays between $48,000 and $60,000. Placement in any level is based on skills, experience and education of the successful candidate. About This...

  • Customer Service Representative

    3 days ago

    Carlsbad, United States TaylorMade Golf Full time

    TaylorMade Golf is seeking a talented individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our valued customers. We are looking for someone who is passionate about providing outstanding customer experiences and...

  • Customer Service Representative

    1 day ago

    Carlsbad, United States PrideStaff Full time

    PrideStaff is a leading staffing agency that connects top talent with exciting career opportunities. As a Customer Service Representative, you will be the first point of contact for our clients and their customers, providing exceptional service and support to ensure their needs are met.">Key Responsibilities:Manage large volumes of incoming calls in a...

  • Customer Service Representative

    7 days ago

    Carlsbad, United States PrideStaff Full time

    Job Description: Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in the North County area.This role offers a unique opportunity for individuals looking to develop their skills in customer service and communication.The ideal candidate will possess excellent interpersonal...

  • Customer Service Specialist

    7 days ago

    Carlsbad, United States Express Full time

    Job Description: We are seeking a highly motivated and detail-oriented Sales Associate to join our team at Express. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with inventory management.">Duties and Responsibilities: • Provide excellent customer...

  • Customer Service Representative

    6 days ago

    Carlsbad, United States Chico's Full time

    Job OverviewThe Sales Associate plays a vital role in promoting a customer-focused sales culture, ensuring a great customer experience, and achieving maximum profitability. We're looking for a highly motivated individual to join our fashion-obsessed team and contribute to our success.About the RoleThis position is responsible for supporting management in...