Customer Engagement Expert

3 days ago


Orlando, Florida, United States TEKsystems Full time
Job Overview

The Customer Engagement Platform (CEP) team at TEKsystems delivers innovative customer experiences across engagement touch points, leveraging data and tools to bring marketing to life.

We are part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts, playing a vital role in campaign activation. The Campaign Delivery team leads consumer data selection for 1:1 marketing campaigns and manages deployment via offline and digital channels.

About the Role

We are seeking a highly motivated individual driven by excellence and passionate about data and marketing technology. As a key member of our team, you will be responsible for using a mix of technologies and methodologies to pull highly customized customer marketing lists for sophisticated 1:1 marketing campaigns.

You must also have a passion for deploying campaigns, learning new technologies as needed, and automation. In this role, you will act as a consultant/interface between technology/platform teams and marketing/business, providing options and identifying new opportunities to improve marketing/systems effectiveness.

Requirements
  • 3-5 years of direct experience with campaign list selection processes and campaign deployment functions, especially using Adobe Campaign or similar email platforms like Salesforce
  • HTML development skills for finalizing campaign deployment of emails
  • Strong UAT and quality assurance aptitude
  • Ability to translate technical concepts into non-technical concepts and vice versa
  • Experience in software delivery, preferably a mix of vendor package and custom builds
  • Willingness to investigate, learn, and promote alternate agile delivery methods
  • Proven knowledge and understanding of complicated data environments
  • Hospitality/travel industry experience or minimum customer-facing industries
  • Proven understanding of campaign delivery technologies, problem-solving, organizational, and time management skills, systems-thinking, and high attention to detail
  • Exploration mentality and willingness to be a leader in learning new spaces
  • Experience with large organizations and/or broad role responsibilities

$80,000 - $110,000 per year, depending on experience.



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