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IT Support Specialist

1 month ago


Santa Monica, California, United States MASHPOINT LLC Full time
Job Overview

Job Title: Desktop Support Analyst

Location: Not Specified

Duration: Not Specified

We are seeking an experienced IT professional to provide hardware and software support for MAC and PC environments. The ideal candidate will have expertise in Office365, Adobe Suite, SCCM, JAMF, and IT asset management.

Key Responsibilities:

  • Provide technical support for MAC and PC users, network connectivity, printers, handheld devices, and software applications.
  • Administer Office365 and Adobe Suite, troubleshooting issues as needed.
  • Deploy software using SCCM and JAMF.
  • Manage hardware and software inventory.
  • Support AI tools for office products.
  • Maintain documentation of procedures and system configurations.
  • Meet service-level agreements (SLA) for incident and request handling.

Requirements:

  • 5+ years of IT experience, with strong technical troubleshooting skills.
  • Bachelor's degree or equivalent experience.
  • Expertise in Office365, Adobe Suite, SCCM, JAMF, and IT asset management.
  • Excellent communication, problem-solving, and collaboration skills.
  • Familiarity with Azure AD, on-prem AD, and antivirus/malware protection.