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Clinical Operations Supervisor

2 months ago


New Orleans, Louisiana, United States Resources for Human Development Full time
Job Overview

Position Title: ACT Team Lead

Reports To: ACT Program Director

Position Summary:

The ACT Team Lead is responsible for providing oversight and strategic direction for the clinical and operational aspects of a diverse team. This role includes ensuring adherence to regulatory standards, offering guidance and support to team members, and managing staffing processes including recruitment and performance evaluations. Additionally, the Team Lead oversees the financial health of the program, ensuring appropriate service levels and effective budget management.

Key Responsibilities:

Direct Client Engagement
  • Conduct initial assessments and develop treatment plans for all clients entering the program, assigning Direct Care staff accordingly.
  • Continuously evaluate client progress to adapt treatment plans as necessary.
  • Maintain a primary caseload of clients, serving as their main clinician.
Team Leadership
  • Supervise team members, including:
  • Assisting in the recruitment of new staff as needed.
  • Providing training and support for staff in assessment completion and care plan development.
  • Regularly reviewing staff performance and providing constructive feedback.
  • Organizing and delegating tasks among team members.
  • Keeping staff informed about relevant policies and procedures.
  • Implementing established policies from Resources for Human Development.
  • Ensuring 24/7 crisis intervention support is available for program participants.
  • Guiding staff in essential functions such as:
    • Connecting clients with external services
    • Monitoring service delivery
    • Resolving issues
    • Building informal support networks
    • Providing rehabilitation skills training
    • Facilitating peer support services
  • Regularly supervising individual and team caseloads.
Administrative Duties
  • Oversee the maintenance of medical records to ensure compliance with regulatory standards.
  • Develop and manage an efficient scheduling system for program staff to meet operational needs.
Financial Oversight
  • Collaborate with the Financial Manager to ensure the program's fiscal sustainability through effective cost management and revenue generation.
  • Perform additional duties as assigned.

Travel Requirements: 30% travel required for IA-ACT

Qualifications:

  • A graduate degree in Psychology, Psychiatry, Social Work, Nursing, Rehabilitation, Education, or a related field.
  • A graduate degree in human services with a minimum of three years of direct care experience with adults in relevant fields, including two years in community-based treatment.
  • Clinical licensure as an LPC, LCSW, LISW, RN, or MD.
  • A valid driver's license is mandatory.

Physical Requirements:

Lifting Requirements:

  • Medium: Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.