Multi-Unit Team Leader

4 weeks ago

San Leandro, California, United States H&R Block Full time
Lead a Team of Tax Professionals

At H&R Block, we're looking for a skilled Multi-Unit Team Leader to oversee the operations of multiple tax offices. As a leader, you'll be responsible for managing office staffing, operations, and logistics, as well as developing and implementing growth plans to drive client growth and revenue.

Key Responsibilities:
  • Manage office staffing, operations, and logistics for multiple offices
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets
  • Assist in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
Requirements:
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We're committed to helping our clients and associates achieve their goals and succeed in their careers. Our company culture values diversity, inclusion, and employee well-being, and we offer a range of benefits and perks to support our associates' overall health and happiness.

We're an equal opportunity employer and welcome applications from qualified candidates who share our values and are passionate about delivering exceptional client service.

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