Front Desk Hospitality Agent

5 days ago


Holland, Michigan, United States Fairfield Holland Full time

**Responsibilities:**

  • Register guests and process check-in/check-out procedures efficiently and accurately.
  • Provide excellent customer service to guests, responding to their needs and resolving any issues that may arise.
  • Maintain a clean and organized lobby area, ensuring a welcoming atmosphere for guests.
  • Handle phone calls, respond to messages, and resolve guest inquiries in a professional and courteous manner.
  • Work collaboratively with other departments to ensure a smooth operation of the hotel.

**Requirements:**

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience in a hotel or a related industry preferred.
  • Possess excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Demonstrate strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Be able to work well under pressure, multitasking and prioritizing tasks to meet deadlines.

**Salary:** $35,000 - $45,000 per year, depending on experience.

**Benefits:*

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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