Front Desk Hospitality Agent
5 days ago
**Responsibilities:**
- Register guests and process check-in/check-out procedures efficiently and accurately.
- Provide excellent customer service to guests, responding to their needs and resolving any issues that may arise.
- Maintain a clean and organized lobby area, ensuring a welcoming atmosphere for guests.
- Handle phone calls, respond to messages, and resolve guest inquiries in a professional and courteous manner.
- Work collaboratively with other departments to ensure a smooth operation of the hotel.
**Requirements:**
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Experience in a hotel or a related industry preferred.
- Possess excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Demonstrate strong problem-solving skills, with the ability to think critically and make sound decisions.
- Be able to work well under pressure, multitasking and prioritizing tasks to meet deadlines.
**Salary:** $35,000 - $45,000 per year, depending on experience.
**Benefits:*
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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