Customer Service Manager Position for a Retail Store

6 days ago

Mooresville, North Carolina, United States Food Lion Full time

About the Job

This role is an exciting opportunity to lead the customer service team in a retail store and play a key part in driving sales growth and improving customer satisfaction. As a Customer Service Manager at Food Lion, you will be responsible for managing the Front End operations, including the Service Center, Self-Checkout, and Food Lion To-Go (if applicable).

Main Responsibilities

  • Manage all Front End operations, ensuring excellent customer service and adherence to company policies.
  • Hire, train, and develop associates to meet department needs, promoting a strong culture and supporting the achievement of budgeted financials and operating results.
  • Supervise the performance of all duties and responsibilities of department associates, providing ongoing performance management training and conducting timely formal performance appraisals.
  • Provide leadership and motivation within the store, promoting a culture reflective of our Brand, Strategy, and Culture, and ensuring compliance with local, state, and federal regulations.
  • Smile and maintain an atmosphere of enthusiastic customer awareness, creating a positive shopping experience for customers and exceeding their expectations.
  • Control store expenses through proper ordering, care for supplies and equipment, and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, business information systems, and Food Lion To-Go applications.
  • Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner.
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for, and provide coaching for associates to recognize and prevent losses.
  • Ensure proper control of all store funds and company assets, observe and correct all unsafe conditions that could cause associate or customer accidents, and record and report all associate and customer accidents in accordance with established procedures.

About You

To succeed in this role, you should have a high school graduate or equivalent preferred, ability to lead and manage a team, strong understanding of store operations and merchandising techniques preferred, excellent interpersonal, organizational, communication, and customer service skills, demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances, ability and willingness to learn multiple tasks and technical requirements of the job, ability to use technical information to solve problems, meet minimum age requirements to perform specific job functions, meet the physical requirements of the position with or without reasonable accommodations, and be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment.

Working Conditions

The working conditions include standing 100% of the time, frequently walking short distances, ability to push or pull up to 2000 pounds using a pallet jack or float, performing repetitive hand and arm motions, bending and lifting products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion, being able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners, frequent reaching and grasping at waist level: occasionally above shoulder or below waist level, meeting established volume activity standards for the position, tolerating working in extreme hot/cold temperatures for up to 20 minutes at a time, and having sufficient visual ability to check invoices, dates, and other written documents.

Estimated Salary: $55,000 - $65,000 per year, based on industry standards and location.

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