Service Desk Associate

4 weeks ago


Monroe, Washington, United States Planet Fitness Full time
Job Summary

The Service Desk Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for our members and guests. This role involves a range of tasks, including membership sales, customer service, and facility maintenance.

Key Responsibilities
  • Provide excellent customer service to members and guests, responding to their needs and resolving any issues that may arise.
  • Sell memberships and process transactions accurately and efficiently.
  • Monitor club access and maintain a clean and safe environment for our members and guests.
  • Answer phone calls and respond to inquiries from prospective members and guests.
  • Give tours of the facility and provide information about our services and amenities.
  • Perform beginning of shift and end of shift procedures, including cleaning and maintaining the facility.
  • Demonstrate a commitment to diversity, equity, and inclusion, and promote a positive and inclusive environment for all team members.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service and sales experience preferred.
  • Basic computer literacy and ability to learn new systems and software.
  • Ability to work well independently and as part of a team.
  • Positive attitude and willingness to help others.
What We Offer
  • A positive and professional work environment.
  • Competitive pay and benefits package.
  • Opportunities for growth and development.
  • A fun and dynamic work environment.

We are an equal opportunity employer and celebrate diversity and equity. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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