Front Desk Operations Coordinator

4 days ago


Monroe, North Carolina, United States Atrium Health Full time

Job Summary

As a Guest Services Representative with Atrium Health, you will play a vital role in ensuring a positive experience for our patients and their families. Your primary responsibility will be to oversee the front desk area and main lobby, providing exceptional customer service and assistance as needed.

Key Responsibilities

  • Greet and assist patients, families, and visitors in a courteous and professional manner.
  • Manage the front desk area, including answering phones, responding to emails, and resolving customer complaints.
  • Collaborate with healthcare teams to ensure seamless patient flow and satisfaction.
  • Provide information and support to patients and families regarding hospital policies, procedures, and services.
  • Maintain a clean and organized workspace, adhering to hospital standards and regulations.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills and proficiency in hospital software systems.


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