Customer Service Representative

4 weeks ago


Lenexa, Kansas, United States Andersen Full time
Purpose

The Customer Care Representative role at Andersen is focused on delivering exceptional customer service to delivery partners and customers. This involves analyzing customer information, identifying solutions, and processing orders with 100% accuracy.

Key Responsibilities
  • Respond to customer inquiries and requests in a timely and professional manner.
  • Process complex orders and requests with accuracy, ensuring all necessary information is captured.
  • Update customer management systems to reflect accurate and up-to-date information.
  • Diagnose and resolve customer order issues, providing clear and concise communication.
  • Schedule appointments with homeowners and create packets or materials as required for sales fulfillment.
  • Prepare customer correspondence and communicate order fulfillment process information to internal delivery partners.
  • Identify opportunities to improve overall service levels and implement changes as needed.
Culture and Benefits

At Andersen, we're committed to making a difference in the world by living up to our promise of benefiting everyone associated with our company. We value challenging ourselves, recognizing and rewarding success, taking pride in our work, and honoring our legacy of doing the right thing.

We believe in respecting life outside of work, allowing you to bring your best self to work. Our culture is built on mutual respect and appreciation for our similarities and differences, enabling each employee to realize their potential and exceed customer expectations.

We offer a comprehensive total rewards package, including medical, dental, and vision insurance, health savings account contributions, paid holidays and PTO, a 401(k) plan, professional development opportunities, and a culture that supports work-life balance.



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