Inbound Call Specialist

7 days ago


Fresno, California, United States PrideStaff Full time

PrideStaff is committed to providing exceptional customer service to our clients and candidates. As a Customer Service Representative, you will play a critical role in ensuring that our clients receive top-notch support. The estimated annual salary for this position is **$48,000 - $58,000**.

Day-to-Day Responsibilities

You will be responsible for handling customer calls, responding to emails, and resolving issues in a timely and efficient manner.

Key Performance Indicators (KPIs):

  • First call resolution rate.
  • Customer satisfaction ratings.
  • Average handling time (AHT).

Education and Experience: High school diploma or equivalent, 1-2 years of customer service experience.



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