Multilingual Office Coordinator

3 weeks ago


Fresno, California, United States Infinite Home Solutions Full time

Infinite Home Solutions is seeking a highly skilled Multilingual Office Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring smooth scheduling, excellent customer service, and accurate billing for our clients.

About the Role:

This role requires a high level of organizational skills, attention to detail, and ability to manage multiple priorities effectively. The ideal candidate will have 2+ years of experience in a customer-facing role, preferably in a call-heavy environment, and be fluent in both Spanish and English.

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience.

Responsibilities:
  • Scheduling & Coordination:
  • Manage and update the company's scheduling system to assign jobs to technicians or teams.
  • Communicate with clients to confirm appointments, reschedule as needed, and provide pre-visit instructions.
  • Coordinate schedules to optimize efficiency and minimize downtime for field teams.
  • Customer Service:
  • Handle inbound and outbound customer calls in a professional, friendly, and helpful manner.
  • Respond promptly to customer inquiries via phone, email, or messaging platforms.
  • Address customer concerns or issues, ensuring they are resolved promptly and satisfactorily.
  • Act as the primary point of contact between clients and field teams.
  • Billing & Administrative Tasks:
  • Generate and send invoices to clients, ensuring all job-related charges are accurately recorded.
  • Process payments and follow up on overdue accounts.
  • Assist with data entry, filing, and other administrative tasks as needed.

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