Multilingual Office Coordinator
3 weeks ago
Infinite Home Solutions is seeking a highly skilled Multilingual Office Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring smooth scheduling, excellent customer service, and accurate billing for our clients.
About the Role:This role requires a high level of organizational skills, attention to detail, and ability to manage multiple priorities effectively. The ideal candidate will have 2+ years of experience in a customer-facing role, preferably in a call-heavy environment, and be fluent in both Spanish and English.
The estimated salary for this role is $45,000 - $55,000 per year, depending on experience.
Responsibilities:- Scheduling & Coordination:
- Manage and update the company's scheduling system to assign jobs to technicians or teams.
- Communicate with clients to confirm appointments, reschedule as needed, and provide pre-visit instructions.
- Coordinate schedules to optimize efficiency and minimize downtime for field teams.
- Customer Service:
- Handle inbound and outbound customer calls in a professional, friendly, and helpful manner.
- Respond promptly to customer inquiries via phone, email, or messaging platforms.
- Address customer concerns or issues, ensuring they are resolved promptly and satisfactorily.
- Act as the primary point of contact between clients and field teams.
- Billing & Administrative Tasks:
- Generate and send invoices to clients, ensuring all job-related charges are accurately recorded.
- Process payments and follow up on overdue accounts.
- Assist with data entry, filing, and other administrative tasks as needed.
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