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Digital Banking Specialist
2 months ago
We are seeking a highly skilled Digital Banking Specialist to join our team at Heritage Bank. As a Digital Banking Specialist, you will be responsible for providing timely and accurate completion of operational, customer support, and technical support activities related to digital channel products.
Key Responsibilities- Research and respond to internal and external customer inquiries via Jira, email, phone, or in-person.
- Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions.
- Acquire knowledge to set up, implement, and maintain business online banking and Business RDC customers.
- Assist in providing troubleshooting and support to business and consumer online banking customers, remotely using Computer Sharing Software and over the phone.
- Reconcile assigned general ledger and bank control accounts in a timely and accurate manner.
- Contribute to the success of the department with willingness to share and cross-train in all department responsibilities, as required or assigned.
- High School Diploma or equivalent required. Coursework and/or certification in business or accounting, and/or relevant education – preferred.
- Level I- 1+ year recent customer service, data entry, clerical, and/or office support experience, demonstrating working knowledge of general office administration practices and procedures required. Recent experience in Electronic/Digital Banking with working knowledge and understanding of Online Banking, Mobile Banking, RDC, EFT processing, and regulatory compliance preferred.
- Level II- 2+ years recent experience in bank operations, electronic/digital banking, and/or branch banking, which includes working knowledge and proficiency in online/mobile banking, RDC, EFT processing, and regulatory compliance in a financial services industry required.
Climate-controlled office environment. Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent interruptions during the day. Work requires willingness to work a flexible and/or rotating schedule or extended hours, as needed.
Physical Demands/EffortWork may involve the constant use of computer screens, reading of reports, and sitting throughout the day. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling, or crouching to file materials. Occasional lifting and/or moving up to 10 lbs. (files, boxes, etc.).
Heritage Bank is an Equal Opportunity EmployerThe base salary range represents the min, mid, and max of Heritage Bank's salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full-time and part-time employees. Depending on position, other total compensation rewards may include, monthly, quarterly, or annual incentive, and/or bonuses.
