Vehicle Diagnostic Specialist

1 week ago


Westfield, Massachusetts, United States Bertera Dodge Chrysler Jeep Inc. Full time

We are looking for a highly skilled Vehicle Diagnostic Specialist to join our team at Bertera Dodge Chrysler Jeep Inc.

The ideal candidate will have excellent communication skills and be able to work effectively with customers to identify automotive problems and services.

Responsibilities include conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

The successful candidate will verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

This role involves developing estimates by costing materials, supplies, and labor; calculating customers' payments, including deductibles.

In this position, you will prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.

To succeed in this role, you must maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers' approval of estimates; obtaining and providing contact information; answering questions and concerns; arranging towing and temporary transportation.

Professional development is essential in this role, with opportunities to participate in educational programs; reading manufacturers' publications.

Salary: $65,000 - $90,000 per year, based on experience.



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