Service Consultant

5 days ago


Westfield, Massachusetts, United States Bertera Dodge Chrysler Jeep Inc. Full time
Job Description

Bertera Dodge Chrysler Jeep Inc. is seeking a highly skilled Automotive Service Writer Advisor to join our team. This individual will be responsible for identifying and addressing customer concerns, developing estimates, managing repair orders, and maintaining positive relationships with customers. The ideal candidate will possess excellent analytical and communication skills, a strong focus on quality, and a commitment to delivering exceptional customer service.

Key Responsibilities:
  • Diagnostic Analysis: Conducts thorough diagnostic analysis to identify automotive problems and services, verifies warranty and service contract coverage, and explains provisions and exclusions to customers.
  • Estimate Calculation: Develops estimates by accurately calculating costs of materials, supplies, and labor, and ensures customer's payment, including deductibles, is calculated correctly.
  • Repair Order Execution: Prepares and manages repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtains approval signatures, and enters RO into service database system.
  • Customer Engagement: Fosters strong relationships with customers by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, and responding to questions and concerns in a timely manner.


We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off. Join our team and take advantage of this exciting opportunity to grow your career in the automotive industry.

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