Clinical Support Specialist

1 week ago


Westfield, Massachusetts, United States FREEDOM HEALTHWORKS LLC Full time
Job Description

We are seeking a highly skilled Clinical Support Specialist to join our team at Freedom Healthworks LLC. As a Clinical Support Specialist, you will provide exceptional care to our patients and ensure a positive experience for all.

About the Job

  • As a Clinical Support Specialist, you will handle all guest interactions with the highest level of hospitality and professionalism.
  • You will schedule patients electronically, telephonically, and/or in person while triaging the patient as directed by the physician.
  • You will perform front office duties, welcoming patients to the clinic, obtaining check-in information, and ensuring appropriate information has been obtained and entered into the EMR prior to the patient visit.

About Us

Freedom Healthworks LLC is a private, direct primary care family medicine practice that seeks an experienced, conscientious, and friendly medical assistant or nurse who is interested in a flexible, long-term position in a slower-paced, positive, friendly environment.

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, and a comprehensive benefits package.

Key Responsibilities

  • Coordinate clinical follow up(s) such as scheduling appointments, labs, referrals, diagnostic care
  • Process transactions and/or membership fees required
  • Order and facilitate arrival of medical supplies, office supplies, and medications as directed by the physician

Requirements

  • Active credentials/licensure
  • Minimum of 2 years' direct patient care experience in a primary care setting
  • An exceptional level of customer service with the patients at all points of interactions
  • Maintain patient confidentiality and privacy
  • Ability to maintain annual certifications in CPR and licensing as well as clinical skills as required
  • Understand medical terminology
  • Ability to occasionally lift 10-20 pounds
  • Sufficient vision acuity for routine computer use
  • Ability to walk, sit, or stand at moderate levels
  • Strong communication skills: Written, verbal, and listening
  • Self-starter, motivated individual with a positive attitude
  • Demonstrated ability to quickly learn new processes and procedures
  • High organizational skills, great interpersonal skills and ability to work as a key team member

Benefits

  • Competitive salary: $65,000 - $85,000 per year
  • Comprehensive benefits package
  • Opportunities for professional growth and development


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