Retail Sales and Material Support Specialist

1 week ago


Long Beach, California, United States Goodwill Southern Los Angeles County Full time
Job Overview

Position: Sales Associate / Material Handler

Division: Last Chance After Market Sales Outlet

POSITION SUMMARY:

The Sales Associate/Material Handler plays a crucial role in supporting store management with the daily operations of the Last Chance After Market Sales Outlet.

KEY RESPONSIBILITIES:

  • Prepare, organize, and rotate merchandise for sales throughout the day.
  • Assist customers in navigating the auction process, including bidding and purchasing.
  • Operate the cash register and ensure transaction accuracy while adhering to company policies.
  • Report any safety hazards or incidents to management immediately.
  • Maintain a clean and safe work environment, including regular cleaning tasks.
  • Assist in receiving and processing daily merchandise.
  • Provide exceptional customer service in a friendly and professional manner.
  • Participate in training for various functions within the Donated Goods Retail (DGR) operations.
  • Answer phone calls in a courteous manner.
  • Attend mandatory meetings as required.
  • Perform additional duties as assigned by management.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent.
  • Ability to read, write, and comprehend basic instructions.
  • Basic math skills are necessary.

KNOWLEDGE AND SKILLS:

  • Understanding of customer service principles and public interaction.
  • Proficient in operating a cash register and basic calculators.
  • Attention to detail and accuracy in all tasks.
  • Physical ability to lift and carry items weighing up to 50 lbs.

CORE COMPETENCIES:

Successful candidates will demonstrate:

  • Problem Solving: Ability to identify and resolve issues effectively.
  • Project Management: Skills in planning and coordinating tasks.
  • Technical Skills: Commitment to ongoing learning and skill development.
  • Customer Service: Responsiveness to customer needs and feedback.
  • Interpersonal Skills: Effective communication and active listening.
  • Teamwork: Collaboration and support for team objectives.
  • Diversity and Inclusion: Respect for cultural differences and promoting a positive work environment.

ADDITIONAL QUALIFICATIONS:

  • Fluency in multiple languages is a plus.
  • Ability to work collaboratively with team members and supervisors.
  • Commitment to quality and accuracy in work.
  • Professional demeanor in all customer interactions.
  • Willingness to perform basic cleaning and maintenance tasks.

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and qualifications.



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