Patient Service Representative Nampa Heart Care Full Time Days
1 week ago
We are seeking a Patient Service Representative to join our team at Saint Alphonsus Health System. As a Patient Service Representative, you will play a vital role in providing exceptional customer service to our patients and their families. Your primary responsibilities will include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected.
Key Responsibilities:
- Acknowledge and greet patients immediately, providing a positive customer service experience
- Register patients for appointments and complete paperwork
- Verify and update existing patient and insurance information
- Keep patient appointments on schedule by notifying provider of patient's arrival
- Inform patients immediately of delays, explain why, and the anticipated wait time
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and deductibles
- Assist patients with all aspects of Financial Assistance Paperwork
- Control credit extended to patients via a payment plan
- Maintain business office inventory and equipment and order supplies
- Maintain a neat work area including the reception area
- Optimize patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Handles multiple telephone lines effectively and politely per clinic standards
- Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
- Mail patient paperwork to new patients prior to appointment
- Interacts with patients via Patient Portal
- Scan incoming patient related documents into EHR
- Ability to process incoming and outgoing referral requests
- Files incoming medical reports and correspondence
- Assembles new patient medical records in accordance with policies and procedures
- Ensures availability of treatment information by filing and retrieving patient records
- Receives, processes, and documents referral requests to and from the office
- Sorts incoming faxes via Right Fax and routes
- Receives and routes record requests from others and makes requests on behalf of providers/patients
We are looking for a friendly, detail-oriented, and quick-learning individual who is passionate about providing high-quality customer service to our patients. You will need to utilize excellent communication skills while communicating with patients and families both in person and on the phone. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
What We Offer:
We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one. Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop. We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.
About Us:
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
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