Shift Manager

5 days ago


Silver Spring, Maryland, United States JACKMONT HOSPITALITY INC Full time
Job Summary

We are seeking a highly skilled and experienced Shift Manager to join our team at JACKMONT HOSPITALITY INC. As a Shift Manager, you will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Operational Excellence
    • Supervise and coordinate daily shift activities to ensure seamless execution of business operations.
    • Monitor and maintain high standards of quality, cleanliness, and safety in the restaurant.
  • Guest Experience
    • Ensure that guests receive a world-class dining experience, characterized by exceptional service, quality food, and a fun atmosphere.
    • Foster a positive and welcoming environment, responding promptly to guest concerns and feedback.
  • Team Leadership
    • Lead, motivate, and develop a high-performing team of hourly staff, providing coaching, feedback, and recognition.
    • Conduct pre-screen interviews for new team members, ensuring a strong fit for the company culture.
  • Administrative Tasks
    • Manage cash handling procedures, including assigning bartender drawers and performing checkouts.
    • Approve food and beverage comps or promotions, ensuring compliance with company policies.
    • Prepare end-of-shift reports, highlighting key performance indicators and areas for improvement.
Requirements
  • Minimum 6 months of experience as a Team Member and a Certified Coach (internal) or one year of external restaurant experience with a college degree preferred (external).
  • Ability to perform all functions and meet qualification standards for all hourly positions.


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