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Regional Director of Operations

2 months ago

Iowa, United States Presbyterian Homes & Services Full time
Job Summary

We are seeking a highly skilled and experienced Regional Director of Operations to lead our operations in Iowa. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring compliance with regulatory requirements.

Key Responsibilities
  • Operational Leadership
    • Provide strategic direction and guidance to community leaders, ensuring alignment with corporate goals and objectives.
    • Develop and implement quality control programs to ensure high standards of care and services.
    • Address and resolve critical issues, including staffing shortages, resident emergencies, or regulatory challenges.
  • Financial Management
    • Develop and oversee budgets for each community, ensuring financial targets are met.
    • Implement strategies to increase occupancy and revenue, including marketing and community outreach.
    • Identify opportunities to reduce costs without compromising the quality of care and services.
  • Strategic Planning
    • Identify opportunities for expansion or improvement within the region, including potential acquisitions or new community openings.
    • Establish short-term and long-term goals for the communities and ensure alignment with the organization's overall strategy.
    • Stay informed about market trends, competitor activities, and regulatory changes to inform strategic decisions.
  • Performance Reporting
    • Prepare and present detailed performance reports to corporate leadership, highlighting key successes, challenges, and strategic recommendations.
  • Stakeholder Communication
    • Act as the primary point of contact for stakeholders, including ownership groups, residents' families, local community leaders, and regulatory bodies.
    • Foster positive relationships and address concerns in a timely and professional manner.
  • Resident and Family Relations
    • Ensure high levels of satisfaction among residents and their families by maintaining quality services and addressing concerns promptly.
    • Foster positive relationships with residents, families, and local community leaders.
  • Staff Leadership and Development
    • Oversee the hiring and retention of high-performing staff across the region.
    • Support recruitment efforts for key positions.
    • Ensure that staff at all levels receive proper training and development opportunities.
    • Promote leadership development within the region.
    • Evaluate the performance of community leaders, providing coaching and feedback to drive improvement.
  • Succession Planning
    • Develop and implement succession plans for key leadership roles within the region, ensuring continuity and sustained performance.
  • Regulatory Compliance
    • Ensure all communities meet or exceed regulatory standards, conducting regular audits and reviews.
    • Oversee the licensing process for all communities within the region and ensure all certifications are up to date.
  • Risk Management
    • Implement and maintain safety programs to protect residents, staff, and the organization from potential risks.
    • Manage serious incidents, including investigations, reporting, and corrective actions.
  • Crisis Management
    • Lead the regional response to emergencies or significant operational disruptions, ensuring minimal impact on residents and staff.
  • Collaboration and Communication
    • Act as the primary contact between the corporate office and the regional communities, ensuring alignment with corporate policies and goals.
    • Work closely with other departments (e.g., HR, Accounting, Solutions, Marketing, Care and Compliance) to support community operations and initiatives.
  • Innovation and Continuous Improvement
    • Identify and implement best practices across the region to improve operational efficiency, resident care, and staff satisfaction.
    • Promote the adoption of innovative technologies that can enhance operations, care delivery, or resident experiences.
  • Ethical Leadership
    • Ensure that all operations are conducted with integrity and in alignment with the organization's mission, vision, and values.
    • Promote a culture of respect, inclusivity, and diversity within communities.
Requirements
  • Education and Experience
    • BA/BS in Business or related field preferred.
    • Minimum 3 years of experience in a regional director role with a senior housing company who specializes in continuum of care retirement communities.
    • LNHA - Licensed Nursing Home Administrator.
  • Skills and Qualifications
    • Demonstrates flexibility in work schedule, including availability for weekends, evenings, and holidays, as necessary.
    • Must be willing to travel and work remotely as needed.
    • Proven ability to complete projects accurately and within deadlines is essential.
    • Willingness to obtain future industry-required certifications and designations.
    • Must possess a valid driver's license and maintain current automobile insurance.
    • Strong budgetary and fiscal management skills are required.
    • Exceptional interpersonal and communication skills are crucial, given the need for direct interaction with multiple departments both within and outside the company.
    • Must be detail-oriented with excellent organizational and analytical abilities.
    • Demonstrates strong initiative, with the ability to manage multiple projects simultaneously and follow through on commitments.
    • Comprehensive understanding of state regulations governing assisted living.
    • Capable of mentoring, coaching, training, setting goals, and holding teams accountable for their performance.