Healthcare Representative

2 weeks ago


Baltimore, Maryland, United States R1 RCM Full time

Job Overview

We are seeking a skilled Customer Service Representative to join our team at R1 RCM Inc. As a key member of our patient registration department, you will play a vital role in providing exceptional patient experiences and ensuring the smooth operation of our healthcare services.

Key Responsibilities

  • Work in a fast-paced environment, collecting patient information and registering patients for medical procedures
  • Interact with patients, clinicians, and other staff members to ensure accurate and efficient registration processes
  • Demonstrate excellent communication skills, active listening, and empathy when interacting with patients and their families
  • Maintain confidentiality and handle sensitive patient information with care
  • Meet productivity and accuracy standards while adapting to changing circumstances and priorities

Requirements and Qualifications

  • High School Diploma or equivalent required; prior experience in customer service or patient registration preferred
  • Excellent communication, interpersonal, and problem-solving skills
  • Able to work in a dynamic, fast-paced environment and prioritize tasks effectively
  • Familiarity with healthcare terminology and procedures an asset

What We Offer

  • A competitive hourly rate of $15.85 - $21.23 per hour, based on experience and qualifications
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and professional development
  • A supportive team environment that prioritizes employee well-being and satisfaction
  • The chance to make a meaningful difference in the lives of patients and their families

About R1 RCM Inc.

R1 RCM Inc. is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine deep expertise with advanced technology to deliver innovative revenue cycle solutions that drive better outcomes and greater efficiency.



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