Healthcare Representative

6 days ago


Baltimore, Maryland, United States LifeBridge Health Full time
Customer Service Representative

LifeBridge Health is seeking a Customer Service Representative to join our team.

About the Role:

The Contact Center Agent I uses protocols, guidelines, and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other methods. The agent primarily handles requests in support of specific provider practices, departments, or other LBH services. Requests include appointments, prescription refills, or other provider practice-associated activity, including pre-authorization and referral follow-up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customers' needs to enhance the customer experience.

Key Responsibilities:
  • Handle customer inquiries and requests in a timely and professional manner.
  • Use protocols and guidelines to resolve customer issues and provide solutions.
  • Work effectively with other staff members to ensure seamless customer service.
  • Proactively identify opportunities to enhance the customer experience.
Requirements:

F formal working knowledge equivalent to an Associate's degree (2 years college) requires knowledge of a specialized field, 1-3 years of experience.

Compensation:

This role offers a competitive salary range of $16.00-$21.00 per hour, based on experience. Benefits include health, dental, and vision insurance, as well as paid time off and opportunities for professional growth and development.



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