Medical Contact Center Representative

5 days ago


Baltimore, Maryland, United States LifeBridge Health Full time

Job Title: Medical Contact Center Representative

We are seeking a skilled and compassionate Medical Contact Center Representative to join our team at LifeBridge Health. This is an exciting opportunity to work in a dynamic environment where you will be responsible for handling customer requests and providing exceptional service.

About the Role:

As a Medical Contact Center Representative, you will use your excellent communication skills to handle customer inquiries by phone, email, or other methods. You will work closely with our healthcare teams to provide accurate information and support to patients and their families.

Key Responsibilities:

  • Handle customer inquiries and provide accurate information regarding medical services and procedures
  • Work collaboratively with healthcare teams to resolve patient concerns and issues
  • Provide exceptional customer service and support to patients and their families
  • Maintain confidentiality and adhere to strict data protection policies

Requirements:

  • 1-3 years of experience in a customer-facing role or similar industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Degree equivalent to Associate's degree (2 years college) or higher

What We Offer:

  • A competitive salary range of $16.00-$21.00 per hour, based on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career progression
  • A dynamic and supportive work environment with a strong focus on teamwork and collaboration

About Us:

LifeBridge Health is one of the largest healthcare providers in Maryland, serving over 1 million patients annually. We are dedicated to delivering high-quality care and exceptional service to our patients and communities. Our team is passionate about making a difference in people's lives, and we are committed to creating a positive and inclusive work environment.



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