Club Operations Manager

1 month ago


Lawrenceburg, United States Planet Fitness Full time
Job Summary

The Assistant Manager is a key member of our team, responsible for overseeing the day-to-day operations of our club. This role requires a strong leader who can motivate and guide our staff to provide an exceptional member experience.

Key Responsibilities
  • Staff Management: Assist the Club Manager in creating staffing schedules, lead by example, and maintain consistent accountability for direct reports.
  • Customer Service: Greet members and guests, provide exceptional customer service, and respond to member questions and concerns in a timely and professional manner.
  • Member Accounts: Utilize Datatrak to update barcodes, change of address, and billing or payment questions, and create new memberships.
  • Club Cleanliness and Maintenance: Keep the front desk area and lobby clean and orderly, regular facility cleaning and upkeep, and ensure restrooms are clean, stocked, and clutter-free.
  • Miscellaneous: Oversee the ordering of club supplies, track key performance indicators, manage marketing efforts, and actively participate in growth and development opportunities.
Requirements
  • One year of customer service experience preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years or older.
  • CPR certification required.
  • Superior problem-solving skills.
  • Exceptional leadership and diplomacy skills.
  • Must be willing to occasionally travel for training and to support other locations.

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