Assistant Manager
1 month ago
The Assistant Manager is a key member of our team, responsible for managing the day-to-day operations of our club. This includes ensuring that all performance and objectives are met, providing a "Judgement Free" member experience, and leading the team in a positive and motivating manner.
Key Responsibilities- Assist the Club Manager in creating staffing schedules and ensuring that all shifts are regularly covered.
- Lead by example and maintain consistent accountability for direct reports, training and coaching staff members to provide exceptional customer service.
- Lead a team through systems and operations to achieve common goals.
- Assist in preparation of all HR-related forms in a timely manner.
- Work with the Club Manager to resolve employee issues or concerns in a professional manner.
- Assist the Club Manager in disciplinary/termination activities.
- Provide backup support for any employee who is absent.
- Uphold the integrity and security of staff files and sensitive company documents.
- Be a brand ambassador by leading a Judgement Free lifestyle.
- Responsible for assisting the Club Manager in the training and development of staff, including providing day-to-day coaching of all staff.
- Assist the Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.
- Greet members and guests, providing exceptional customer service in a way that makes members feel comfortable and welcomed.
- Answer phones in a friendly manner and professionally assist callers.
- Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to members' questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the POS systems.
- Assist in emergency medical situations.
- Uphold rules and policies in the facility.
- Detail tanning beds/acrylics/vents on a weekly basis.
- Count and track inventory on a weekly basis.
- Run all necessary reports on a daily basis.
- Lead by example and maintain consistent accountability.
- Communicate effectively and clearly between all staff members.
- Utilize Datatrak to assist with updating barcodes, change of address, and billing or payment questions.
- Properly submit refund proposals.
- Create new memberships.
- Uphold integrity and security with member documents and sensitive information at all times.
- Keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep.
- Regular cleaning of equipment and tanning units.
- Ensure restrooms are clean, stocked, and clutter-free by creating and following a routine cleaning schedule.
- Accurate completion of daily and weekly cleaning responsibilities.
- Oversee the safety of employees, members, and club. Report repairs to the Director of Operations as well as assigned maintenance technician in a timely manner.
- Oversee the ordering of club supplies using a specific budget based on club requirements.
- Track key performance indicators such as guest counts, cancels, and info calls.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Assist in the completion of recorded info call inspections.
- Actively participate in growth and development opportunities.
- Successfully partner with team members and senior leadership.
- One year of customer service experience is preferred.
- High school diploma/GED equivalent required.
- Must be 18 years or older.
- CPR certification required.
- Superior problem-solving skills.
- Exceptional leadership and diplomacy skills.
- Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
- Must be willing to occasionally travel for training and to support other locations.
- This position may require overtime, weekends, evenings, and holidays. Must be flexible.
- Continual standing and walking during shifts.
- Continual talking in person or on the phone during shift.
- Must be able to lift 75 pounds.
- Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
- Employee must never put themselves under any equipment.
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