Vendor Management Specialist
4 weeks ago
Capital Community Bank seeks a highly skilled Vendor Management/Complaint Reporting Analyst to join our team. This role will be responsible for reviewing and responding to vendor management and complaint reporting requests, ensuring compliance with state and federal banking regulations.
Key Responsibilities- Assist in performing Inherent and Residual Risk Assessment of vendors.
- Coordinate and assist in providing information and documentation for independent, state, and federal examinations, reviews, and audits.
- Perform and review regular reporting and monitoring to update and identify, track, and remediate vendor management and complaint compliance issues.
- Manage Vendor Management and Complaint Reporting software.
- Oversee and perform quality control reviews and monitoring of the Vendor Management, including vendor due diligence and contract renewals, and Complaint Reporting programs.
- Communicate pertinent vendor and complaint information to employees and management.
- Prepare and compile reports as scheduled or upon request to assist in responding to audits, regulatory examinations, complaints, and inquiries.
- Advise and provide guidance to employees, the management team, and other stakeholders for providing vendor management information and complaint responses.
- Assist with the Compliance Examination documentation gathering process.
- Assist with Model Risk Management for Strategic Partnerships.
- Knowledge of Vendor Management processes and documentation requirements.
- Knowledge of Complaint Reporting processes and requirements, including Root Cause Analysis and remediation, as applicable.
- Ability to use sound judgment and make decisions regarding Vendor Management and Complaint Reporting compliance with management supervision.
- Excellent written and verbal communication skills.
Capital Community Bank offers a comprehensive benefits package, including Health, Dental and Vision insurance, 401(k) with company match, life and disability insurance, supplemental insurance, EAP, wellness reimbursement program, phone reimbursement, PTO and performance based quarterly bonus program.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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